Employment

Membertou Trade and Convention Centre (MTCC) is Cape Breton’s premiere meeting and convention facility, a popular concert venue, and home to one of Sydney’s Top 10 Restaurants. The MTCC is a well-recognized business, playing an integral role in the economy of Membertou and the surrounding community.

Operating within the hospitality sector, some of the key success factors for our business include:

•    Excellence in Customer Service
•    Product Differentiation
•    Cost Control
•    Effective Advertising

Employees of the Membertou Trade and Convention Centre are key to the achievement of these success factors.  As a result, our goal is to attract, retain and develop employees who are:

•    Knowledgeable and effective in carrying out their assigned duties
•    Knowledgeable about the facility and its products & services
•    Knowledgeable about Membertou, local attractions and surrounding areas
•    Courteous and professional toward customers and other employees
•    Committed to achieving the financial and operational goals of the MTCC
•    Committed to representing Membertou in a positive manner at all times

Our team is made up of a variety of employees including Cooks, Food & Beverage Servers, Event Set Up Workers, Sales Associates, Administrative Assistants, Audio Video Technicians and more.   If you are interested in a career in the hospitality sector, the MTCC may be the place for you!  Please feel free to drop off a resume at any time and check this website regularly for current Employment Opportunities.

 


Current Employment Opportunities with the Membertou Trade and Convention Centre:


Dining Room Services Manager

Department:  MTCC Food and Beverage
Reports To:  Food & Beverage Services Manager

Duties and Responsibilities:

  •  Ensure delivery and pick up of products to and from the kitchen is on time.
  • Must be courteous and professional to guests and co-workers.
  • Must create a positive guest experience. Smile and be helpful and friendly.
  • Ensure service standards and proper procedures are being maintained at all times in the dining room. This may involve coaching and training as needed during and after shifts.
  • Promote teamwork among dining room staff and with the kitchen staff.
  • Read BEO’s for upcoming events in the building in order to anticipate the impact to the dining room and ensure that proper staffing and other preparations will be in place.
  • Assist with administering training for all new staff. Helps to develop training plans for new personnel hired and works with the Food and Beverage Service Manager on this.
  • Perform pre-service meetings on a shift by shift basis. Ensure the 5pm sheet is completed and speak with all staff when possible about new information.
  • Maintain a daily log book of activities and information for reference by other staff and supervisors.
  • Work closely with the F& B Service Manager to monitor labour costs & service levels.
  • Work closely with the F&B Service Manager to input and monitor daily sales.
  • Insure that programming the POS system is 100% accurate for the food and drink menu.
  • Engage in any coaching and disciplinary actions as required.
  • Assist F& B Service Manager with improving service levels and standard procedures.
  • Responsible for weekly beverage inventory counts & ordering for all F&B Services.
  • Adhere to the Building Fire Procedure and evacuation plan, lead and train the team to do so.
  • Adhere to all Food Safety regulations while leading and providing training for the team.
  • Adhere to all Health and Safety rules and regulation lead and train the team to do so.

Qualifications:

  • Minimum experience of five years in a supervisor capacity is required.
  • Prior food & beverage supervisor experience is mandatory.
  • Food safety handling and responsible beverage service certifications are an asset.
  • Strong team player with good leadership abilities.
  • Demonstrated exceptional guest service skills with a passion to anticipate and exceed guest expectations.
  • Ability to lift up to 25 Kg.
  • A keen eye for detail is essential.
  • Self-motivated and efficient problem solver.
  • Flexible availability for shifts: must be willing to work a variety of hours, based on business needs.

Please send resume and cover letter to:

Membertou Human Resources Department
Attention:  Richard Stevens
111 Membertou Street
Membertou, NS  B1S2M9

Or by email: jobs@membertou.ca

Website: www.kijus.com

Deadline for application is April 28th, 2017.